Knowledge Base
Answers to the questions buyers actually ask
Straight answers on escalation, pricing, compliance, and integration — grounded in what my-iris actually does today, not a wishlist.
How do I send my first alert?
Add your receiver group, invite your people to the my-iris app, connect your system, send a test alert.
Getting startedRead answerHow do I trigger an alert from my own monitoring system?
One REST call, or an email-in trigger — no polling, no custom integration work.
Getting startedRead answerHow does two-way escalation actually work?
A push to the my-iris app, a voice call if it goes unanswered, then the next person, until someone acknowledges.
Alerts & escalationRead answerWhat happens if nobody acknowledges an alert?
my-iris works through the list and starts again from the top, until someone acknowledges or the attempt limit is reached.
Alerts & escalationRead answerWhat languages does my-iris support?
Voice calls and SMS end reports in seven languages, set per receiver group. The my-iris app is in English.
Alerts & escalationRead answerHow much does sending an alert actually cost?
Push alerts are included in the seat; voice calls and SMS end reports are charged by use, from prepaid credit.
Billing & pricingRead answerHow does my-iris pricing work?
Per seat, per month, with push alerts included. Quoted for your workspace.
Billing & pricingRead answerIs my-iris GDPR-compliant?
EU residency by architecture, Article 15/17 rights, and a DPA on request.
Compliance & dataRead answerHow long is my alert data kept, and where is it stored?
Self-service 30/90/365-day tiers, on the EU edge — you choose.
Compliance & dataRead answerStill have a question?
Talk to us directly — no question is too specific.