What personal data does my-iris actually process?

Recipients’ phone numbers, the language of their receiver group, and the timestamped record of who was notified and how they answered. With the my-iris app, also each person’s registered phones and the messages they post on an alert. That is the data an on-call list needs; my-iris collects nothing beyond what escalation and proof require.

Does erasure destroy my audit trail?

No. Article 17 erasure deletes the person’s my-iris app account and devices, and pseudonymises historical records, including their messages on alerts, rather than deleting them outright. The audit trail (that an alert happened, was escalated, and was acknowledged) survives without data that identifies the person.

Who are the sub-processors?

Cloudflare hosts my-iris. Twilio carries voice calls, SMS and our transactional email. Apple and Google deliver push notifications to the my-iris app; a push carries an encrypted reference and no alert text. The sub-processors page lists each one with its purpose, and tenants get a notice when the list changes.

Knowledge Base · Compliance & data

Is my-iris GDPR-compliant?

my-iris is built around GDPR requirements, not retrofitted afterward. Alert data lives on the EU edge by architecture (Cloudflare Durable Objects pinned to EU jurisdiction). A push to the my-iris app goes through Apple’s or Google’s push service, so it carries no alert text: the app fetches the text from my-iris. Data subjects can request an Article 15 export or Article 17 erasure, and both cover the my-iris app’s data; erasure pseudonymises historical records, so the audit trail survives without identifying detail. Opting out is a separate process: recipients can stop voice calls and SMS end reports with the STOP keyword, and restart them with START, in 7 languages. A DPA is available on request.

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Compliance & EU residency

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