via Twilio
A phone call when a push goes unanswered
A push can be missed; a ringing phone is harder to miss. When a push goes unanswered, my-iris calls the same person, reads the alert aloud in the receiver group’s language and asks for a keypress. No answer, and my-iris moves on to the next person.
“Freezer 3, temperature over limit. Press 1 to acknowledge. Press 2 to skip. Press 3 to repeat.”
✓ Acknowledged · 02:05:40
The call flow
From an unanswered push to a resolved alert
The call is one step in a single stateful escalation, not a separate system. Every keypress feeds the same engine as the app.
- 01
Push unanswered
The push window closes without an answer (5 minutes by default).
- 02
Call placed
my-iris calls the same person and reads the alert aloud in the receiver group’s language.
- 03
Keypad prompt
“Press 1 to acknowledge. Press 2 to skip. Press 3 to repeat.”
- 04
Next person
2, or no answer, moves the alert on to the next person on the list.
- 05
Resolved + proof
1 acknowledges the alert. The end report and an audit-ready record are saved.
Built for critical calls
Spoken in 7 languages
The alert is read aloud by text-to-speech in the language set for the receiver group, and so is the keypad prompt.
Answered with a keypress
Press 1 to acknowledge, 2 to skip, 3 to hear it again. my-iris records the keypress with its time.
One escalation, push and call
The call is a step in the same escalation as the push. No answer, and my-iris moves on to the next person on the list.
Silence is not an answer
Busy, declined, unanswered or voicemail: none of them acknowledges the alert, so the escalation continues.
Voice-first when you need it
Alerts sent with a voice service call first, without a push — for people who work without a smartphone.
Status and cost recorded
Each call’s status and cost go into the audit trail. Calls are paid from prepaid credit.
Voice calls are orchestrated from Cloudflare’s EU edge, with STOP/START opt-out, configurable retention and audit logging built in.
Compliance detailsVoice call fallback — frequently asked
Which provider places the calls?
Twilio places the calls.
What languages can the call speak?
The 7 my-iris languages: English, Finnish, Swedish, Dutch, French, Spanish and German. The alert and the keypad prompt are both spoken in the language set for the receiver group.
What does a call cost?
Calls are metered per call, separately from the seat price, and paid from prepaid credit. Push alerts through the my-iris app are included in the seat.
Can a group be called first, without a push?
Yes. Alerts sent with a voice service (IVR1 or IVR2) call first, without a push.
Is this GDPR-compliant?
Yes. Data resides on Cloudflare’s EU edge; GDPR Art. 15 export and Art. 17 erasure, STOP/START opt-out and configurable retention are supported. The Data Processing Agreement is available on request.
A phone call behind every alert
The voice fallback comes with every my-iris workspace; calls are metered per call.