Pricing
One price per person. Push alerts included.
my-iris alert management is a monthly subscription per seat: each person who receives alerts is one seat. Push notifications through the my-iris app are included in the seat price. Voice fallback calls and the optional SMS end report are metered, so you pay only for what is sent.
- Push alerts included
- Voice calls metered per call
- EU data residency
Alert management
Priced per seat, per month
A seat is one person who receives alerts. Each phone number in your receiver groups counts once, however many groups it is in. Your seat price depends on your plan and the number of seats, and we quote it for your workspace.
Every seat includes
- The my-iris app on Android and iPhone, with push alerts
- Escalation one person at a time, until someone acknowledges
- Acknowledge or skip in the app, and a message thread in every alert
- An end report for every alert, in the app and the console
- Audit trail, configurable retention, GDPR export and erasure
- Alerts from your systems by REST API or email
Metered separately
Two things are charged by use, from prepaid credit, so only what is actually sent is billed.
- Voice fallback calls· per call
When a push goes unanswered, my-iris calls the same person. Each call is charged separately from the seat price.
- SMS end report· per SMS segmentPaid option
The outcome of each alert by SMS, to the numbers you choose for each receiver group. Charged per SMS segment sent.
How you pay
- Seats are billed monthly
- Voice calls and SMS end reports are paid from prepaid credit
- Enterprise and approved customers can pay by invoice
Pricing — frequently asked
What counts as a seat?
One person who receives alerts. my-iris counts each phone number in your receiver groups once, however many groups it is in.
Are push alerts charged?
No. Push notifications through the my-iris app are included in the seat price.
What is charged on top of the seats?
Voice fallback calls, per call, and the SMS end report if you choose that option, per SMS segment. Both are paid from prepaid credit.
What happens if our prepaid credit runs out?
Voice calls and SMS end reports pause until the credit is topped up. Push alerts through the my-iris app keep going, because they are part of the seat.
Can we pay by invoice?
Yes. Enterprise and approved customers can pay by invoice.
How do we get a price?
Tell us how many people receive alerts and roughly how many alerts you expect. We quote your seat price and set up your workspace with you.
Get a quote for your team
Tell us what you monitor and who is on call. We quote your seats, verify your company and get your people on the my-iris app.