Terms of Service summary

The service

my-iris is a critical alert management platform. You send alerts through the API or by email; my-iris reaches the people you choose — a push to the my-iris app first, a voice call when the push goes unanswered — escalates until someone acknowledges, and records an audit trail.

Acceptable use

• Use my-iris only for legitimate operational and safety-critical alerting — not for marketing, spam, or unsolicited bulk messaging.
• Only message recipients who expect operational alerts from you, and honour opt-out (STOP) requests.
• Do not attempt to disrupt, reverse-engineer, or overload the platform, and comply with applicable law and carrier rules.

The full rules are in the Acceptable Use Policy, which you accept when you create an account.

Pricing & credits

Per seat

Alert management is billed per seat per month. Push alerts through the my-iris app are included.

Prepaid usage

Voice calls and SMS end reports are paid from prepaid credit. Purchased credits are non-refundable except where required by law.

12-month expiry

Credits expire 12 months after purchase.

Liability & disclaimer

my-iris is a tool that increases the likelihood a critical alert reaches a human; it is not a guarantee of delivery, and downstream carrier, push-service and network failures are outside our control. To the extent permitted by law, the service is provided without a warranty of uninterrupted or error-free delivery. Specific limitations of liability and any service-level commitments are set out in the Service Agreement between you and MeshWorks Wireless Oy; nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law.

Governing law

These terms are intended to be governed by the laws of Finland and the European Union, with disputes subject to the competent Finnish courts. The full Terms will confirm the precise venue and jurisdiction.