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The critical-alerting glossary
Clear, citable definitions of the terms that matter when an alert has to reach a human and prove it. Written by the team that runs this in production for pharma cold-chain monitoring across the EU.
GxP cold-chain alerting
Critical alerting for temperature-controlled pharmaceutical storage and transport that produces the audit-ready proof a GxP/GMP inspection requires.
Read definitionHACCP temperature alert escalation
Escalating notification of a temperature excursion at a HACCP critical control point until a responsible person acknowledges and acts.
Read definitionTwo-way escalation
An alerting pattern where each notification expects an answer, and absence of acknowledgement automatically escalates to the next responder.
Read definitionStateful alerting
Alerting where every alert is a tracked object with its own lifecycle state — open, acknowledged, escalating, resolved — rather than a fire-and-forget message.
Read definitionEU data residency
Storing and processing personal and operational data within the EU, and limiting any transfer outside it to named providers with safeguards.
Read definitionGDPR on-call alerting
On-call notification that processes responders’ personal data (phone numbers, names, acknowledgements) in line with the GDPR — lawful basis, opt-out, access and erasure.
Read definitionFrom definition to working alert
See the concepts in action: read how my-iris escalates until a human acknowledges, or talk to us about your operation.