Services
How my-iris reaches people
A critical alert has to reach a person who can act. my-iris sends it to the my-iris app first, calls when a push goes unanswered, and moves on to the next person until someone acknowledges. When the alert ends, the end report shows what happened — and, if you choose, selected numbers get it by SMS.
The sequence
One person at a time, until someone acknowledges
Every alert follows the same stateful escalation, whatever reaches the person: a push, a call, or both. Your receiver groups, your escalation order and your audit trail stay the same.
- 01
Push first
The on-call person’s my-iris app gets a push notification. The push carries no alert text: the app fetches it from my-iris over an authenticated connection.
- 02
Then a call
If the push goes unanswered within the window you set (5 minutes by default), my-iris calls the same person. Press 1 to acknowledge, 2 to skip.
- 03
Then the next person
No answer on the call either? my-iris moves to the next person on the list, and goes round again — leaving out anyone who skipped — until someone acknowledges.
All services
Everything listed here is live. The SMS end report is a paid option.
- my-iris appPush alerts on Android and iPhone: acknowledge, skip and message inside the alert.via Apple and Google pushExplore
- Voice call fallbackA phone call when a push goes unanswered: press 1 to acknowledge, 2 to skip.via TwilioExplore
- SMS end reportThe outcome of each alert by SMS, to the numbers you choose. A paid option.via TwilioExplore
Put your on-call team on my-iris
Tell us what you monitor and who is on call. We set up your workspace with you, verify your company and get your people on the my-iris app.